Shipping policy

Shipping Policy

Last updated: 05/10/2026

Thank you for shopping with kpoplace_official. We aim to process and dispatch all orders as quickly as possible while ensuring that your items are securely packaged.

1. Order Processing

Orders are normally processed and dispatched within 3 working days of receiving your order.

Orders placed on weekends or UK public holidays will be processed on the next working day.

During particularly busy periods, new releases, sales, holidays or other periods of high demand, dispatch may take slightly longer. If there is a significant delay, we will do our best to keep you informed.

Please note that dispatch time and delivery time are separate. The delivery timeframe begins once your order has been dispatched.

2. UK Shipping

We currently offer two delivery options for orders shipped within the UK:

Royal Mail Tracked 48
 Royal Mail Tracked 48 is our standard delivery option. Delivery is estimated at approximately 2–3 working days after your order has been dispatched.

Royal Mail Tracked 24
 Royal Mail Tracked 24 is our faster delivery option. Delivery is estimated at approximately 1–2 working days after your order has been dispatched.

The available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Please note that delivery times are estimates and are not guaranteed. Choosing Royal Mail Tracked 24 does not guarantee that your order will arrive within 24 hours, and choosing Royal Mail Tracked 48 does not guarantee delivery within 48 hours.

Orders are normally processed and dispatched within 3 working days. Therefore, the estimated delivery time begins after your order has been dispatched, rather than from the time the order is placed.

Once your order has been dispatched, tracking information will be provided where available.

Delivery may take longer during weekends, UK public holidays, periods of high demand, severe weather, postal service disruption, or other circumstances outside our reasonable control.

3. International Shipping

We ship to selected international destinations.

Available shipping methods and prices will be displayed at checkout based on your delivery address.

International delivery times vary depending on the destination, postal service and customs processing. Any delivery time shown at checkout is an estimate and is not guaranteed.

Please note that international orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We recommend checking the customs and import requirements of your country before placing an international order.

4. Tracking

For tracked orders, tracking information will be provided once your order has been dispatched and the tracking information becomes available.

Please allow some time for tracking information to update after the parcel has been handed to the carrier.

If your tracking information has not updated for an unusually long period, please contact us at kpoplace1official@gmail.com, and we will be happy to investigate.

5. Delivery Delays

Although we aim to dispatch orders within the stated processing time, delivery is handled by the postal carrier after dispatch and may occasionally be delayed.

Possible causes of delay include:

  • Postal service disruption

  • Severe weather

  • Public holidays

  • High-volume periods

  • Customs processing

  • Incorrect or incomplete delivery information

  • Other circumstances outside our reasonable control

If your order appears to be delayed, please contact us at kpoplace1official@gmail.com with your order number so that we can assist you.

Nothing in this Shipping Policy affects your statutory rights as a consumer.

6. Incorrect or Incomplete Delivery Addresses

Please carefully check your delivery address before completing your order.

If you notice an error in your address, please contact us as soon as possible before your order has been dispatched.

Once an order has been dispatched, we may be unable to change the delivery address.

If an order is returned to us because the address provided was incorrect or incomplete, please contact us so that we can discuss the available options.

7. Damaged Parcels

We package our products carefully to reduce the risk of damage during transit.

If your parcel arrives damaged, please contact us at kpoplace1official@gmail.com as soon as reasonably possible and provide:

  • Your order number

  • Photographs of the outer packaging

  • Photographs of the damaged item

  • Unboxing video

  • Any other relevant information that may help us investigate the issue

We will review the situation and work with you to find an appropriate resolution in accordance with your consumer rights.

8. Missing or Lost Orders

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us at kpoplace1official@gmail.com.

We may ask for your order number and other information so that we can investigate the delivery with the relevant postal carrier.

9. Pre-orders

If your order contains a pre-order item, the order may be dispatched according to the expected release date stated on the product listing.

If an order contains both in-stock and pre-order items, the entire order will be dispatched when all items are available. Please check the individual product listing for specific pre-order information.